Privacy Policy mtown88b
mtown88b is committed to protecting the personal information of every player. This page explains in detail how we collect, use, store and disclose your data — in line with international security standards and the trust you place in us.
Our Data Protection Principles
Every action we take regarding personal data is guided by the following six core principles — designed to ensure your trust is always upheld.
Layered Technical Security
All data transmitted between your device and mtown88b servers is protected by industry-standard SSL/TLS encryption. Our databases are further protected by multiple layers of internal access controls to prevent information leaks.
Data Collection with a Clear Purpose
mtown88b only collects information that is needed for specific purposes — such as account verification, payment processing, and service delivery. We do not collect excessive data that is not relevant to platform operations.
No Sale of Personal Information
Your personal data will never be sold, rented or traded to any third party for commercial purposes. Your information is only shared with parties that need it, under circumstances clearly stated in this policy.
Full Control in Your Hands
As the data owner, you have the right to access, correct, transfer or request deletion of your personal information at any time. We provide easy channels for you to exercise those rights.
Transparency in Every Operation
mtown88b is always open about how data is used. Any changes to this policy will be communicated to players via a notice on this website, so you are always aware of your rights and responsibilities.
Time-Limited Data Retention
Your personal information is only kept for as long as needed for the stated purposes, or as required by applicable laws and regulatory requirements. After that period, data will be securely deleted or anonymised.
Information We Collect
mtown88b collects various types of information depending on how you interact with our platform.
1.1 Account Registration Information
When you register an account with mtown88b, we collect the following information that you provide voluntarily:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth to confirm that you are 21 years of age or older
- Identity card number (MyKad) or passport number for identity verification purposes
- An active email address for communication and account recovery
- Mobile phone number for two-factor authentication and important notifications
- Username and password of your own choosing
- Full address including state and postcode
1.2 Financial Information
To process deposits and withdrawals, we need to collect information related to your payment methods, such as e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account information for FPX transactions, or crypto wallet details (USDT, BTC, ETH). Credit or debit card information is not stored directly on our servers — it is processed through certified third-party payment providers.
1.3 Usage and Technical Information
Our system automatically records technical information each time you browse the mtown88b website, including:
- IP address and approximate location based on IP
- Device type, operating system and web browser used
- Pages visited, duration of visit and actions taken within the account
- Deposit and withdrawal transaction history
- Game records including bets placed and winnings
- Account login and logout timestamps
How We Use Your Information
Information collected is used solely for the following legitimate and stated purposes.
- 01 Identity Verification and KYC (Know Your Customer) Compliance — mtown88b is required under international licensing regulations to verify the identity of each player before allowing withdrawals. This process involves checking the name, date of birth and identity document.
- 02 Financial Transaction Processing — Deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency require your payment information to be processed correctly and on time.
- 03 Platform Service Delivery — Your account information allows us to provide a personalised experience, including access to eligible bonuses, VIP progress and your betting records.
- 04 Security and Fraud Prevention — We analyse usage patterns to identify suspicious activity, unauthorised login attempts or any potential fraud that could affect your account.
- 05 Customer Service Communication — Your name, email address and mobile phone number are used to send important account notifications, transaction alerts and responses from our 24/7 support team.
- 06 Legal and Regulatory Compliance — As a platform operating under international licensing, mtown88b may be required to disclose certain information to authorities when required by applicable law or a valid court order.
Sharing with Third Parties
We understand how important your privacy is. The following are the limited circumstances under which information may be shared with other parties.
3.1 Payment Service Providers
To process your financial transactions, relevant payment information needs to be shared with service providers such as payment gateway providers that process FPX, DuitNow, Touch 'n Go eWallet and ShopeePay transactions. All such providers are bound by confidentiality agreements and strict data security standards.
3.2 Game Software Providers
To deliver games from well-known developers, limited game session information may be shared with the relevant game software providers for verification and game integrity purposes. This does not include your personal financial details.
3.3 Statutory Authorities
mtown88b will disclose personal information to government authorities, regulatory bodies or law enforcement agencies when we are required to do so by applicable law, a valid court order or directions from our licensing regulatory body. We will notify you of such requests if we are legally permitted to do so.
Your Rights as a Data Owner
As a player who trusts mtown88b with your personal information, you hold the following rights which you may exercise at any time.
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or out of date, you have the right to ask us to correct it without delay.
Right of Erasure
Under certain circumstances, you may request the deletion of your personal data, subject to legal requirements.
Right to Restriction of Processing
You may ask us to restrict the use of your data for certain purposes while any dispute is being resolved.
Right to Data Portability
You have the right to receive your personal data in a structured, electronically usable format for transfer to another platform.
Right to Object
You may object to the processing of your data for certain purposes, including direct marketing, at any time.
Use of Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you browse the mtown88b website. Cookies help us remember your preferences, maintain your login session and understand how you use our platform for ongoing improvements.
Types of Cookies Used
- Essential Cookies: Required for basic website functions, including login and session security.
- Performance Cookies: Collect anonymous data about website usage to help us improve the user experience.
- Preference Cookies: Store your personal settings such as language and display preferences.
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mtown88b website.
Data Security Measures
Encryption and Technical Protection
All communication between your browser and mtown88b servers is protected by SSL/TLS encryption protocols. Sensitive information such as passwords is stored using a one-way hash function that cannot be reversed, meaning no one — including our staff — can view your original password.
Internal Access Controls
Access to player personal data within the mtown88b organisation is restricted to staff who need it to carry out their duties. All staff with such access are bound by strict confidentiality agreements and regular data protection training.
Security Incident Response
If any security incident involving your personal data occurs, mtown88b is committed to notifying you without undue delay via email or a notice on the website, along with the steps taken to address the situation.
Changes to This Privacy Policy
Change Notice
mtown88b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or feedback from players. Whenever significant changes are made, we will display a clear notice on the mtown88b homepage at least 14 days before the changes take effect.
Your Responsibility
We encourage you to review this Privacy Policy periodically so you are always aware of how we protect your information. By continuing to use the mtown88b platform after any changes take effect, you are deemed to have accepted the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer via:
- 24/7 live chat available on the mtown88b website
- Email: [email protected]
Our team is available to assist you in Malay and English at all times, including weekends and public holidays.
Your Data is Safe.
Your Experience Uninterrupted.
mtown88b protects your personal information with the latest technology so you can focus fully on responsible gambling. Join us and enjoy internationally recognised data protection.